Job Description

Join Our Team as an Operations Manager!

• $100,000 - $110,000 / year
• Potential for quarterly and year-end super bonuses
• Multi-unit, multi-brand dynamic company culture
• Opportunity for Career Growth
• Comprehensive Benefits Package

Are you an experienced foodservice professional with a passion for high-volume and a knack for leadership? We have an exciting opportunity for a Restaurant Multi-Unit Operations Manager at Phoenix International Airport (PHX). If you thrive in a fast-paced food environment and are ready to take on a challenging and rewarding role, we want to hear from you!

What You’ll Do:

• Manage All Front of House and Kitchen Activities:  Manage, supervise and evaluate General Managers’ performances through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Focus on the Food: Ensure food quality and standards; maintain recipe adherence and portion control, ensuring compliance with company, brands, and food safety specifications.
• Cost Control: Optimize food and labor costs to maximize profitability.
• Lead and Develop Restaurant General Manager Team:  Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and assignments.
• Implement and maintain: G uest service standards and brand specifications fostering a collaborative and efficient work environment. 
• Systems and Processes: Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
• Merchandising and Displays: Maintain all merchandising standards, display presentations and signing standards and monitor inventory levels.
• Office Management: Handle tasks such as management of funds and media, receiving, inventory, purchasing, scheduling and payroll.
• Forecasting and Budgeting: Assist in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.

What We're Looking For:

• Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Experience:
  • Minimum seven (7) years in restaurant/food service in a  management/supervisory capacity .
  • Minimum five (5) Years in a  Restaurant General Manager capacity.
• Experience as a  Multi-Unit Restaurant Manager  with oversight of General Managers highly desired.
• Technical Training: Full Service and/or Quick Service restaurant experience preferred. Culinary background is desirable.
• Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Finance: P&L expert level with ability to teach and coach General Managers

Why Join Us?

• Dynamic Environment: Work in the fast-paced and exciting setting of a major airport.
• Growth Opportunities: Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
• Competitive Compensation: $90,000 - $100,000 + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

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