Customer Service Representative I Job at Sheetz, Claysburg, PA

aDlnakJZOEtnMGxBbWxkWUljYkdDeW84YVE9PQ==
  • Sheetz
  • Claysburg, PA

Job Description

Shifts run from 3pm - 1:30am and 5pm-3:30am with a rotating schedule. Schedule includes some weekends and holidays.

OVERVIEW

Provide excellent customer service while serving as a first line de-escalation point to protect brand reputation, as well as troubleshoot technical app and other program issues. RESPONSIBILITIES (other duties may be assigned) Address a range of customer service situations through various touchpoints and provide first line support for crisis-level situations to protect the brand. Possess basic knowledge of customer facing promotions and programs to provide first level technical support for customer technology issues (e.g., mobile app, online ordering, SheetzGo, subscriptions, loyalty program, etc.). Troubleshooting complex concerns pertaining to payment systems (e.g., Sheetz Visa, Fleet credit cards, FISCAL) and payments/transactions at store level (e.g., failed transactions, preauthorization and crypto payments). Work within ticketing system to document customer inquiries efficiently and accurately. Route inquiries to specific corporate departments as needed. Identify and escalate crisis situations to level 2 rep or supervisor as needed. Ability to keep consumer information and classified proprietary information confidential. Effectively navigate various software and computer systems necessary to the position.

QUALIFICATIONS

(Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education High School/GED required Experience Minimum 2 years Help Desk/Call Center Experience preferred Minimum 2 years customer service experience required Licenses/Certifications None required Tools & Equipment General Office Equipment

ACCOMMODATIONS

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations. Sheetz

Job Tags

Holiday work, Shift work,

Similar Jobs

20Two Studio

Senior Director Public Relations Job at 20Two Studio

 ...and strategic, and on our team youll accelerate your career working on creative, meaningful, ROI-driven campaigns, telling compelling...  ...to a whole new level. The Role As Senior Director, Public Relations at 20Two Studio, youre equally as comfortable acting... 

The Klotz Group Of Companies

Director for Construction and Development Job at The Klotz Group Of Companies

 ...Description Job Description Company Overview: TKC Construction Group and Tierra Linda Development (TLD) have been at the forefront of the construction...  ...reports to the executive leadership team. Business Development: Identify and pursue new business opportunities... 

Acro Service Corp

Cyber Security Engineer Job at Acro Service Corp

 ...Job Title: Cyber Security Engineer Duration: 06-12 Months Shift: Monday through Friday, with one hour for lunch Location: Phoenix, AZ 85034 (beginning of Week 3 to a hybrid 3+2 schedule (3 days in the office, 2 days teleworking telework schedule subject to change... 

Monument Health

Pediatric Endocrinology Job at Monument Health

 ...Endocrinologist. Monument Health Medical Clinic in Rapid City is looking for a full-time BE/BC Pediatric Endocrinologist to join our Endocrinology Clinic. This is a busy, well-established, practice where our physicians rotate between inpatient and clinic setting. This... 

Town of Barnstable

SEAS Golf Starter- Cart/Range Job at Town of Barnstable

 ...Minimum Qualifications:Class D driver's license required.Applicants must have superior customer service. Must be able to work weekends and holidays. Applicants must be able to work independently and close and secure the cart barn as late as 8:30pm in season, may start...