Job Description

Job Description

Job Description

Position Title: Technical Support Technician
Location: Columbus, OH

About the Opportunity
Join our dynamic and growing team as a Data Center Technical Support Technician in Columbus, OH! This role is ideal for a motivated individual with hands-on experience in data center environments, structured cabling, and server installations.

Key Responsibilities

• Server & Network Equipment Setup : Oversee daily installations of servers and network devices, structured cabling, and capacity management.
• Cabling Infrastructure : Work with cable vendors to install, inspect, and troubleshoot copper and fiber cabling, including patch panels and patch cords.
• Quality Assurance : Ensure all data center installations align with established installation practices and standards.
• Status Reporting : Maintain communication on project and task status through our ticketing system, status reports, email, and Slack.
• Workflow Management : Prioritize and manage tasks in the ticketing system to fulfill customer requests and project goals.
• Documentation : Accurately document issues, processes, and changes to maintain clear and organized data center records.

Requirements

• Travel : Up to 50% local travel, with occasional trips outside the region.
• Physical Demands :
  • Walk job sites, sometimes on uneven terrain.
  • Work at heights and on ladders safely.
  • Stand and perform tasks for an entire 8-hour shift.
  • Regularly lift/move up to 40 pounds; group lifts required for heavier items.
• Availability : Ability to work in a 24/7 environment, with after-hours support as needed

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