Job Description
Help Desk Analyst 2/ HDA2 (Video Support Specialist Replacement)
Location:London Ohio - DRC TEC
A help desk analyst 2 with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.
Education:
Preferred Education:4-year college degree
Years of Relevant Experience: 2 years
Key Skills:
Process andschedule for videoconference requestsand manage other issues viatelephone and email. Last year wescheduled over 12,000 conferences.
Utilize MicrosoftO365
Assist withday-to-day management of videoconferencing operations for our multisitevideoconferencing network
Use professionalwritten and oral communication
Work successfullyacross multiple teams
Provide analyticaland troubleshooting support for video endpoints and fiber networks
Support conferenceroom meetings, point-to-point and multipoint (bridge) video teleconferences
Prefer experiencewith Polycom and Cisco infrastructure and endpoints
Provide limitedaudio/video support for management off-site activities
Maintain strictconfidentiality for all videoconferencing activities
Report operationaland technical issues to managers.
Skill
Required / Desired
Amount
of Experience
Experience with Polycom RMX, Resource Manager, and endpoints
Highly desiredCollege Degree
Required4YearsUtilize Microsoft Office 365
RequiredUse professional written and oral communication
RequiredWork successfully across multiple teams
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