Job Description

Job Description

Job Description

Job Summary

• Under the general direction of the Director Sales and Business Development, the Inside Sales Account Manager supports the sales team in developing new business opportunities, managing current relationships, and coordinating customer service activities.
• The Inside Sales Account Manager works with assigned key accounts as well as supports the Account Managers. This person will be the primary contact point on assigned accounts and will serve as the backup for the Account Managers. 

Job Accountabilities

• Builds and maintains relationships with customers to promote existing products, resolve open issues and explore new opportunities.
• Strategically identifies new sales opportunities and facilitates new business.
• Develops a technical understanding of Chrysan’s products, manufacturing processes, and services.
• Communicates a compelling value proposition to customer.
• Communicates customer concerns, requirements, new product opportunities, and technical specifications appropriately within Chrysan to obtain needed support.
• Updates and communicates customer pricing quarterly; develops and communicates quotes as required for new business opportunities and/or price updates as needed.
• Communicates and maintains relationships with suppliers.
• Represents company at various events to promote products and services.
• Advises Purchasing and Customer Service staff regarding customer product requirements and changes.

· Responsible for maintaining proper work instructions, understanding the department risk assessments, and ensuring compliance with Chrysan’s Quality Management System.

· Works with customer service, plant and packaging team operations as well as purchasing as required.

· Provides support to customer service including back-up assistance as needed.

• Collaborates with the technical team to support customer needs.
• Identifies customer forecasts and communicates internally for planning purposes.
• Manages and maintains various customer portal requirements to ensure proper customer communication and compliance with customer requirements.
• Initiates new customer set up forms, new product set up forms, and financial information forms.
• Identifies the required label information for all new programs. Obtains label quotes and initiates the creation of new labels as required.
• Collects the proper documentation needed to support new programs – SDS, TDS, OO, COA, HS Codes.
• Performs other duties as required.

Job Qualifications

• Preferred Education: Bachelor’s Degree
• Minimum Education: High School or equivalent combined experience/education as substitute for preferred education.
• Competency in basic computer skills (MS Office and Web-based applications Etc.)
• Language Skills: Strong preference for fluency in Korean language and/or Spanish language, including ability to speak, read, and write effectively in the language(s).
• Experience: 1-5 years of experience required, strong preference for sales and/or customer service experience, and preference for automotive-related experience.

Competencies

• Ability to take initiative and problem solve
• Ability to facilitate process improvements including involvement of other functional personnel as needed
• Drive successful business negotiations including with Customers and Suppliers
• Ability to develop and maintain strong business relationships with Customers and Suppliers
• Ability to present oneself, as well as the Company, in a professional manner
• Proficient in the use of a personal computer and corresponding programs
• Attention to detail, strong interpersonal skills and customer service skills
• Oral and written Communication - Speaks and writes clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions. Responds to emails in a timely manner.
• Prioritizes and plans work activities; Uses time efficiently.

Chrysan is a global automotive supplier of automotive lubricants and specialty chemicals, serving both OEM and Tier 1 Customers. As a privately-held company, Chrysan maintains a collaborative, family-style culture, including a strong emphasis on work-life balance and offering a hybrid work environment for employees where feasible. Chrysan has a strong track record of growth over its 47 years in business and is well positioned for further growth in the years to come.

Company Description

Chrysan is a global automotive supplier of automotive lubricants and specialty chemicals, serving both OEM and Tier 1 Customers. As a privately-held company, Chrysan maintains a collaborative, family-style culture, including a strong emphasis on work-life balance and offering a hybrid work environment for employees where feasible. Chrysan has a strong track record of growth over its 47 years in business and is well positioned for further growth in the years to come.

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