Job Description

Job Overview

The Intern Client Relationship Associate for the International Banking Division will be responsible for working closely with staff members to assist in providing strong customer service and support to high-net-worth international clients and meet their day-to-day banking needs.

Job Description

Responsibilities include but are not limited to:

• Provide support to International Banker (IB).
• Assist Staff members with client and all back-office departments to ensure prompt and accurate service.
• Participate in consultative client conversation with CRAs.
• Field banking inquiries made by the client. Escalate difficult situations quickly and efficiently while ensuring customer satisfaction.
• Assist the branch in performing duties, support the branch operational activities/financial services and perform branch clerical duties when needed.
• Process account opening forms internally with the respective internal departments including Bank Secrecy Act/Anti Money Laundering, under supervision of the CRAs.
• Perform and process account maintenance utilizing all resources available and guidance from CRAs.
• Preparation of documents to send to customers, follow-up on receipt and process with back office.
• Build knowledge of risk management, loss prevention and follow all policies and procedures.

Other Responsbilities:

• Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department.
• Perform other duties and responsibilities as assigned.

Requirements

Required Skills:

• Ability to prioritize, organize and follow up on assignments.
• Ability to project a professional image within the community and branch.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• PC skills including the Microsoft Suite (Word, Excel, Outlook, Teams)
• Must have good verbal, written and interpersonal communication skills in dual languages English/Spanish or English/Portuguese.

Required Experience:

• Must be attending College or University and must be able to read, write, and speak Hebrew.

Valley National Bank

Job Tags

Internship,

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