Job Description

Job Description

Job Description

Who is EnergyUnited?

EnergyUnited's origins trace back to the late 1930s, giving us a wealth of experience in achieving success! Our cooperative has seen substantial growth throughout the years, now proudly serving over 140,000 member connections with more than 250 employees across a 19-county service area. Despite the many changes over time, our dedication to providing reliable energy services at competitive prices and enhancing the quality of life for our members and communities has remained unwavering. Would you like to join our Rockstar team as a Member Support Specialist? Read more about this exciting position below!

About this position:

The Member Support Specialists at EnergyUnited manage member interactions to guarantee a consistently superior member experience, aligning with EnergyUnited's strategic goals and initiatives.

What would you do?

• Provide high-quality customer service by responding to members’ energy service needs such as general and billing inquiries, rates, requests related to high-bill complaints, delinquent accounts, adjustments, revenue recovery situations, EnergyAdvantage prepaid program, security lights, capital credits, returned checks, service and outage restoration.
• Use the Customer Information Systems (CIS), email, credit reporting and other systems.
• Communicate efficient use of electricity as well as inform customers of marketing programs available.
• Explain service installation and construction procedures to members.
• Understand Advanced Metering Infrastructure (AMI) and OMS functionality to handle billing inquiries; identify potential voltage problems; process move-in/move-out requests; and provide essential information to assist members in managing their electric usage and costs.
• Resolve and/or recommend resolution to billing or customer service inquiries.
• Handle customer service activities for builders and developers, apartment complexes, and commercial and industrial accounts.
• Gain an understanding of product offerings, such as scheduling of product installations, handling product complaints, and liaison responsibilities.
• Occasionally work outages and extended shifts.
• Maintain a high level of confidentiality and professionalism.
• Accepting and processing member payments via the mail or night depository.
• Complete daily cash sheet, reconcile cash drawer, balance kiosk, and prepare bank deposits.

What do you need?

• High School diploma, Associates Degree is preferred.
• 4 years customer service.
• Call center experience is preferred.
• Proficient in PC programs.
• Cash handling experience is preferred.

More about this position:

• This position is categorized as Hybrid, which is a work arrangement that allows an employee to perform work and duties associated with this position at both an EnergyUnited Office location and their home.
• Must live or be willing to relocate within one of the nineteen counties served by the Cooperative or within 40 miles from any EnergyUnited office.

As a federal contractor subject to the nondiscrimination and affirmative action obligations of Executive Order 11246, as amended, and its implementing regulations, Section 503 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 41 CFR § 60-741, and the Vietnam Era Veterans Readjustment Assistance Act, as amended, and its implementing regulations at 41 CFR § 60-300, EnergyUnited EMC (hereinafter referred to as "the Cooperative"), with the full support of the Chief Executive Officer (CEO), reaffirms that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, any other characteristic protected by federal, state or local laws, or status as a protected veteran.

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