Job Description

Job Description

Job Description

Salary:

The Company

Ultimate Technologies Group is a family-owned audio-visual technology company headquartered in Fishers, IN. UTG was founded in 2017 by co-owners Will and Tiffany OBrien. Our purpose is to design, install, and service complex, high-performance, reliable AV technology commercially and globally. We focus on providing an easy user interface and industry-best service. We make virtual hybrid communication simple and consistent to help organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!

Company Culture

UTG's culture is distinct, emphasizing our values of service, constant experimentation, and transparent communication. We provide a motivating and collaborative environment in which team members can reach their full potential. Some of the celebrations and benefits you can look forward to are:

• Earned Best Places to Work 6 consecutive years!
  
• Annual increases & bonuses
• Full benefits
• Stock ownership
• Phone reimbursement
• Company van
• Internal promotions prioritized
• Summer and Christmas party
  
• Chili cook-off
• Service day
• Semi-casual attire

The Role

Our onsite AV technicians provide onsite support to key customers at their headquarters or other key campus locations. If the client has multiple locations, this role travels between client locations where weve installed audio visual equipment, performing on-site service on equipment thats malfunctioning and conference room support. The schedule for this role is Monday-Friday 8am-5pm.

Responsibilities

• Provide on-site support for trouble shooting service needs related to their audio-visual equipment.
• Maintain up-to-date verified firmware and modify systems to optimize performance.
• Recommend presentation and conference technology solutions that promote both client and UTGs objectives.
• Perform weekly operational testing of installed audio-visual equipment and make any necessary repairs.
• Complete tickets in a timely manner within the clients ticketing system, maintaining SLAs.
• Communicate with OEM on unresolved issues with audio-visual equipment.
• Obtain return merchandise authorizations (RMAs) from manufacturers on unrepairable products.
• Provide support for key meetings/conferences.
• Work extended or modified hours during special events and holidays to provide adequate support for our clients.
• Responsibly operate the company van and gas credit cards.
• Other duties as assigned (Based on managed services agreement with our client.)
  

Criteria

Must-Haves

• Bachelors Degree
• 1-3 Years Installation/Service Experience
• Crestron and Biamp Experience
• Commercial Audio-Visual Installation Experience
• Willingness and ability to travel to client site(s) in Columbus, IN daily

Nice-to-Haves

• Crestron and Biamp Certifications
• Desire and ability to be trained on additional AV technology and customer service

Soft Skills

• Strong interpersonal and communication skills
• Able to quickly learn and build technical capabilities
• Cross-function collaboration
• Desire to grow within UTG

Please take a moment to apply if you feel this is a good fit for you!

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