Job Description

Description:
Ticket Agent/Reservationist Job Description

Reports To: Sales Manager

FLSA Status: Hourly - nonexempt

Prepared By: HR Director

Prepared Date: 1/5/24

Compensation: $15.00 per hour

Summary: The objectives of the Reservationist/Ticket Agent position are providing outstanding customer service to guests by asking questions, listening to requests, and determining their needs to assist them in making their purchase decision. Ensure guests feel welcome and valued at all times.

Essential Functions

Customer Service
•Greet and acknowledge guests
•Maintain a welcoming environment
•Be proactive in offering help to guests
•Exert patience with guests
•Listening and speaking skills
•Maintain updated knowledge of the train and surrounding geographical area
•Proper phone etiquette

Administrative/Financial
•Accountable for accurate financial transactions and reconciliations
•Beginning and end of day cash drawers, counting money, balance cash drawers, bank deposits, and necessary paperwork
•Accurately compute sales charges, process cash and credit transactions, and refunds (when applicable)
•Maintain accurate and timely records

Ticket Sales
•Maintain understanding and updated knowledge of rates, policies, and special passes
•Use suggestive selling skills
•Be professional, friendly, and courteous

Work Area Maintenance
•Responsible for the overall appearance of the reservations workspace and the ticket office
•Other duties as assigned by management

Education/Minimum Requirements
•High school diploma
•Prior experience in a reservations/secretary position desired but not required

Skills/Aptitudes
•Effective and strong communication skills, both verbally and in writing
•Presentation and public speaking skills
•Strong organizational skills
•Ability to multi-task
•Solid knowledge and experience with computer applications, including Microsoft Office, Excel, and the Internet

Working Conditions/Essential Job Functions
•Fast-paced environment that is subject to numerous priorities or schedule changes, in addition to short notice activity including long days, weekends, and holidays
•Occasional bending, lifting, and carrying of boxes/office equipment
•Probable long periods of standing or sitting
•Light cleaning/organization of office area Royal Gorge Route Railroad

Job Tags

Hourly pay, Holiday work,

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