Job Description
We are receiving a large influx of requests for our services and in response we are seeking full-time candidates with soft sales experience to help manage this influx. Applicants will work fully remotely from home. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help customers transform the way they protect their family.
Who will love this job:
- An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed.
- A problem solver: you creatively find solutions and discover workarounds using the resources available.
- A wordsmith: you communicate clearly, concisely, and with a friendly tone.
- A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction.
- An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization.
- A great teammate: you contribute ideas to elevate your greater team and help them succeed.
What you'll do:
- Serve as the first point of contact for all support communications – primarily via phone, email and zoom – to answer questions, help, troubleshoot issues, and route product feedback appropriately.
- Handle open customer issues and raise them when appropriate to ensure timely follow-up and satisfactory resolution.
- Help keep both internal and customer-facing support documentation up to date.
- Actively provide recommendations for continuous product and process improvement.
- Build scalable customer-facing resources for common questions and issues.
Requirements
- 1+ years of customer-facing work experience
- Demonstrated perseverance when resolving customer requests
- An aptitude for learning and sharing knowledge with others
- Excellent written and verbal communication skills
- Prior experience walking customers through technical solutions through chat and email a plus
- Your own talents! If you don’t meet 100% of the qualifications above, let us know in your application why you’d be a fit for this role
Benefits:
- Weekly pay and performance bonuses
- Benefits package including Health, Life, Retirement and Stock Options
- Structure and Flexibility in your schedule
We are looking to train 2-5 people directly into management!
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