Job Description

Job Description

Job Description

Salesforce Consultant - Strategic Support, NonprofitRedpath Consulting Group, LLC.

Location: Minneapolis, MN

Compensation: Based on experience

Redpath Consulting Group, established in 2008, is a Salesforce partner providing cloud solutions and strategies to clients of all sizes. We strive to create long-term relationships with clients by providing unparalleled customer service and technical ability. We provide an open, fast-paced, and highly collaborative working environment.

The Salesforce Consultant will work with other Salesforce consultants, developers, project/engagement managers, and architects through their work on the Strategic Support team. The Consultant will engage with clients to create solutions leveraging the full power of the Salesforce platform. This is a customer-facing role that will have responsibility for capturing and documenting requirements and specifications in order to design and build custom solutions. As a member of the Strategic Support team, the Salesforce Consultant will work primarily on client strategic support projects and small projects under 200 hours with the potential to flex into larger projects.

Location preference is Twin Cities, but open to the right remote candidate.

Who We Seek:

• Curious, life-long learners. You explore new ideas and perspectives and ask great questions to continuously develop and hone your skill set.

• Team-oriented collaborators. You are someone who thrives in a tightly-knit working environment. You engage your teammates and challenge the status quo.

• Proactive Problem solvers. You are motivated by a challenge and you first seek to understand, before leading with solutions. You find comfort in ambiguity.

• Driven and passionate entrepreneurs. You have a positive attitude with an insatiable fire and passion to elevate those around you. You relish in a high-performing environment.

What you will do:

Billable Utilization

• Maintain minimum level of billable utilization as determined by Redpath leadership

Design and Build Solutions

• Capture and analyze business requirements, translate those requirements into solution options, and communicate those effectively back to the client

• Recommend and collaborate with clients on user acceptance testing strategies

• Conduct function and system integration testing

• Implementation and customization of client Salesforce solution projects that involve but are not limited to Nonprofit Cloud, NPSP, Sales Cloud, Service Cloud, Experience Cloud to ensure scope and client expectations are met

• Work with client management, client subject matter experts (SMEs) and or information technology personnel to complete Salesforce support tasks, as required

• Apply a general understanding of business operations ideally focused on Nonprofit Fundraising, Grants Management, Program Management, and Case Management.

• Work under general direction and independently to determine and develop approach to solutions

Client Focus

• Respond to a variety of questions and concerns from stakeholders and communicate the status of requests; document findings and actions

• Provide support to current Redpath clients within agreed upon service levels

• Effectively build and maintain relationships with current clients

• Provide excellent level of customer service to ensure client success and meet client satisfaction survey expectations

• Maintain clear and consistent communication with clients throughout the duration of the engagement

• Consistently close projects on time and on budget with little intervention from management

Mastery

• Strong desire for Salesforce mastery and will earn additional certifications and maintain existing

Team Focus/Collaboration

• Assist with internal industry experience training

• Support Redpath Vision/Mission and Core Values

• Engage productively with project team, understand project team roles, and lead with solutions when encountering challenges

• Ability to solve problems independently as well as correctly identify when to seek help

Required Qualifications

• 2 or more years experience working for or with nonprofits

• 1 or more years of Salesforce System Administrator experience

• 1 or more years of business analyst or other technical role/responsibilities

• Certified Salesforce Nonprofit Cloud Consultant, or ability to obtain within 6 months of hire

• Certified Salesforce System Administrator

• Ability to uphold Redpath’s company values

Preferred/Bonus Qualifications

• 1+ years of Salesforce consulting experience

• Ability to work successfully with remote business and technical teams

• Any of the following certifications or equivalent experience:

  • Marketing Cloud

  • Experience Cloud

  • Service Cloud

  • Pardot

  • Education Cloud

• System integration experience (design or development)

• Familiarity with Raiser’s Edge

Redpath is an Equal Opportunity Employer.

US citizens and those authorized to work in the US are encouraged to apply.

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