Job Description

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated Senior ServiceNow System Administrator to join our team to support our government clients. In this remote role, the candidate can be located anywhere in the United States. This multi-faceted opportunity is a leadership role on our ServiceNow capability team that is growing and provides room for creativity and growth for a dynamic and exciting career path.

The Senior ServiceNow System Administrator works in collaboration with teams across the business to support clients looking for creative solutions! As a Senior ServiceNow System Administrator you will work on full ServiceNow System development lifecycle process that translates business requirements into functioning software systems, services and solutions.

This role is an opportunity to apply and grow your skills in ServiceNow with a motivated and rapidly growing company, servicing a wide range of technology forward clients, and building CGS’ capabilities.

Job Responsibilities

As a ServiceNow System Administrator you will:

• Be responsible for the configuration and administration of solutions within the ServiceNow environment
• Work with stakeholders to design, configure, test, document, and deploy system changes to the environment
• Assess the impact of new requirements on ServiceNow and all upstream and downstream applications, systems, and processes
• Decompose high-level information into details, abstract up from low level information to a general understanding, and distinguish user requests from the underlying true needs
• Be the primary resource for ensuring system health
• Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
• Configure, customize, script, and develop the ServiceNow platform
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
• Build workflows from service owner requirements including requests, request items and tasks
• Design and build integrations and process automation using ServiceNow Orchestration
• Install and use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
• Create views and reports as needed to illustrate service performance and demonstrate business value
• Lead and prioritize simultaneous requests, and lead coordination with multi-functional teams

Required Qualifications:

• U.S. Citizenship is required
• Ability to obtain a government security clearance
• ServiceNow Certified System Administrator
• Experience in delivering high value solutions from your customer’s perspective (have a minimum CSAT score of 8/10) with a minimum of five (5) years of direct experience with one or more ServiceNow ITSM, ITBM, and ITOM product suites and a minimum of two (2) years of direct experience with each product suite that led to the successful implementation of at least two centralized platforms with a combination of these platform products to support more than 1,000 users.
• ServiceNow Certified System Administrator with multiple ServiceNow implementations / staff positions in the ServiceNow Administrator role
• Demonstrated experience leading users, data, and security in a ServiceNow platform with 1,000+ users
• Experience in performing day-to-day ServiceNow Administration tasks and activities for platform product/services operations delivering ServiceNow ITSM, ITOM, and ITBM capabilities (including configuration)
• Experience in troubleshooting and resolving Tier 2 level production support issues for ServiceNow products
• Lead product releases, sprints, and development cycles
• Experience in agile methodology as Scrum Master
• Ability to communicate effectively at all levels of the organization (written and verbal)
• Experience designing advanced ServiceNow reports, dashboards, and IT process automation
• Experience managing system changes without interruption to the user
• Ability to use the advanced administration capabilities of ServiceNow
• Experience maintaining, enhancing and creating automated IT processes within the ServiceNow environment

• Experience managing new releases of ServiceNow and efficiently implementing new features

Preferred Qualifications:

• Active Secret Security Clearance
• ITIL Foundations knowledge or certification
• Experience with all aspects of configuration management planning including configuration identification, change control, configuration status accounting, configuration audits, configuration documentation.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is 120K – 155K.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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