Job Description
Summary:
The position is responsible for first level problem determination, problem/incident recording, problem resolution and problem escalation for NUC University supported products and services as defined in HD Skill Levels 2 & 3. Service Desk support is the single point of contact for end users, which manages incidents, requirements, and problems related to IT services. It is geared to resolve as quickly as possible, the attention of 1st level, so that the user continue with their daily operations.
Essential duties and responsibilities:
Qualifications/Education:
We have a competitive Benefit Plan:
Medical Plan (pharmacy, dental, vision, hospital, emergencies)
Basic and Supplemental Life Insurance
401k
Paid holidays
Personal Day
Paternity Leave
Study Opportunity
Professional growth
Employer with Equal Employment Opportunity for Women, Minorities, Veterans, and Persons with Disabilities.
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