Support Desk Engineer Job at Endurance IT Services, Virginia Beach, VA

aXQ4akI0a0hqMDVMbUZaZElNSEZEQ283Wmc9PQ==
  • Endurance IT Services
  • Virginia Beach, VA

Job Description

We are seeking a dedicated Support Desk Engineer for a fulltime direct hire opportunity. This role is crucial for ensuring client satisfaction at Endurance IT (EIT). The Support Desk Engineer will uphold EIT s company standards and core values while delivering exceptional support from a remote call center environment. The primary objective is to ensure timely incident resolution and superior customer service. Reporting to the Support Desk Manager the Support Desk Engineer must perform each essential function satisfactorily and possess an indepth knowledge of the EIT client base.

Responsibilities

  • Provide professional timely and polite support to all clients.
  • Maintain indepth knowledge of tools and ticketing procedures.
  • Follow standard help desk protocols and guidelines.
  • Identify troubleshoot and resolve computer and networkrelated problems.
  • Understand client Line of Business (LOB) applications and associated thirdparty vendors.
  • Stay current with system information and IT updates.
  • Manage incoming phone calls maximizing availability and minimizing missed calls.
  • Resolve an average of 1012 tickets per day.
  • Maintain accurate ticket statuses and report time worked.
  • Record all troubleshooting efforts and communications on tickets.
  • Ensure SLA timelines are met and follow escalation procedures.
  • Collaborate with coworkers and team leads for speedy resolution.
  • Review and update assigned tickets daily.

Qualifications

  • High School Diploma or GED.
  • 2 or more years of experience in network/IT systems and troubleshooting steps.
  • Proficiency with information technology regarding both hardware and software.
  • Working knowledge of Microsoft server and desktop operating systems specifically Server 2016 and above
  • Working knowledge of Windows 10 and above.
  • Basic networking knowledge switches routers firewalls VLANs wireless
  • Experience with Active Directory Exchange O365 Entra (Azure)
  • CompTIA license a plus
  • Requires up to 20% travel (local)

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Tags

Full time, Local area, Remote job,

Similar Jobs

Weatherby Healthcare

Locum Tenens Physician Assistant - General Surgery - $80-110 per hour Job at Weatherby Healthcare

 ...Healthcare is seeking a Physician Assistant General Surgery for a locum tenens job in Modesto, California. Job Description & Requirements...  ...to finish, backing you up with award-winning 24/7 support. Benefits Dental benefits Vision benefits Medical benefits... 

All Star Healthcare Solutions

Neurology Physician Assistant Job at All Star Healthcare Solutions

 ...Greetings! We are seeking Advanced Practitioners to join an established practice for a Neurology opening in Western Texas. If you are interested, please refer to Job ID: Job Details Full-time Permanent Position (Schedule will be discussed during the interview)... 

Sault Tribe

Govt. Law Enforcement - Police Officer (2) - Open Until Filled Job at Sault Tribe

 ...processes of court and arrests suspects and perpetrators of criminal acts. Reviews facts of incidents to determine if...  ...or equivalent required. Associate's degree in criminal justice field preferred. Experience: Minimum of 1-year experience working in Law... 

Touchstone Communities

Certified Nurse Aide (CNA) Job at Touchstone Communities

 ...Certified Nurse Aide (CNA) at Touchstone Communities summary: The Certified Nurse Aide (CNA) at The Heights of Gonzales provides compassionate and dedicated nursing care to residents, following care plans established by healthcare professionals. The role requires a... 

Bruckner Truck Sales, Inc

Porter - Tulsa, OK Job at Bruckner Truck Sales, Inc

 ...YouTube - Since 1932 -Video Don't forget to Like and Subscribe! Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR...