Job Description

Job Description

Job Description

• BILINGUAL PASSENGER SERVICE AGENTS (JFK Airport)
Starting Pay: $19/hr.

REQUIRED: In addition to English, proficiency in one of the following languages is required: Korean, Turkish, Italian, or Hebrew

Job Description:

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.

Requirements:

• High School diploma or GED equivalent.
• Passionate about customer service.
• Relevant work experience.
• Excellent communication skills (written and verbal).
• Must be proficient in English and one of the following languages: Korean, Turkish, Italian, or Hebrew.
• Self-motivated and able to work independently.
• Must be able to learn airline specific computer reservation & ticketing software.

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