Answer incoming phone calls from store level employees, log and document concerns/issues in detail and triage/route accordingly. Assist with entry level calls, including outside service vendors to request service and service updates.
Responsibilities:1. Answer phone calls and obtain, verify, and properly document stores reason for call.
2. Assist callers with basic entry level inquiries when possible.
3. Route and/or escalate all other call tickets to specific corporate departments and/or Store Solutions Technical Support Representatives who can act on issues and/or answer questions appropriately.
4. Maintain communication between stores and Store Solutions Technical Support Representatives as needed.
5. Maintain and improve quality by adhering to standards and guidelines.
6. Contact outside vendors to request service and/or updates as necessary. Follow proper escalation in the event a vendor is failing to provide timely updates/service.
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
High School Diploma/GED required.
Experience
Previous customer service experience is preferred
Licenses/Certifications
None
Tools & Equipment
General Office Equipment
...recognized by Forbes 2024 Worlds Best Management Consulting Firm List. Our well... ...Data Privacy Practice offers a full-service suite of information security, data... ...requirements.Role Overview:As a Managing Director of Business Development, Cybersecurity and Data Privacy you...
...Lakes / Lindenhurst, IL RN Night Shift Supervisor **Weekend Differential $3.00 an hour** Full Time Tuesday - Saturday or Monday - Friday Hours: 10:30 PM - 7:00 AM Sign On Bonus $3000.00 Position Summary In this role, you will be responsible for...
...Description Prominent Family In Plymouth and surrounding areas. Role Description This is a full-time on-site role for an Estate Management Assistant located in Plymouth, MI. The Estate Management Assistant will be responsible for managing property maintenance, Lawn...
...solutions that transform your business processes. Role Description This is a full-time remote role for a Microsoft Dynamics Developer . The Developer will be responsible for software development, business process analysis, programming, and implementing Microsoft...
2025-26 Elementary School Assistant Principal of Humanities Bronx, NY About Us Brilla Schools, a growing K-8 network in the... ...Assistant Principal (AP) of Humanities is to bring Brilla Public Charter Schools mission to life by executing the Strategic Priorities...